Terms of service

TERMS OF SERVICE

Last Updated: [Insert Date]

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, or “Customer”) and Croheta (“Croheta”, “we”, “us”, or “our”) governing your access to and use of our website, products, and services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. ELIGIBILITY AND ACCEPTANCE

You represent and warrant that:

  • You are at least the age of majority in your province or territory of residence (18 years in Alberta), or have obtained valid parental/guardian consent
  • You have the legal capacity to enter into a binding agreement

If you do not agree to these Terms, you must not access or use the Service.

2. MODIFICATIONS TO TERMS

We reserve the right to amend, update, or replace these Terms at any time at our sole discretion.
Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Service constitutes acceptance of such changes.

3. PRODUCTS AND HANDMADE DISCLAIMER

Croheta offers handmade bags and accessories. You acknowledge and agree that:

  • Products may exhibit minor variations in color, texture, dimensions, and finish
  • Such variations are inherent to handmade goods and shall not be considered defects
  • Product images are for illustrative purposes only and may not precisely reflect the delivered item

4. ORDERS, PRICING, AND ACCEPTANCE

  • All prices are listed in Canadian Dollars (CAD), unless otherwise stated
  • We reserve the right to modify pricing, product descriptions, or availability without notice
  • Submission of an order constitutes an offer to purchase; acceptance occurs only upon confirmation of shipment
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion, including for suspected fraud, unauthorized resale, or pricing errors

If payment has been processed for a cancelled order, a refund will be issued in accordance with applicable laws.

5. PAYMENT TERMS

You agree to provide accurate, current, and complete billing and payment information.
Payments are processed through third-party providers, and we do not store full payment credentials.

We reserve the right to cancel or refuse any order where payment authorization fails or is suspected to be fraudulent.

6. SHIPPING, DELIVERY, AND RISK OF LOSS

  • Delivery timelines are estimates only and are not guaranteed
  • Risk of loss and title transfer to you upon confirmed delivery to the shipping address provided
  • Croheta shall not be liable for delays caused by carriers, customs, weather conditions, or other events beyond our reasonable control

7. RETURNS, EXCHANGES, AND STATUTORY RIGHTS

Our Return Policy forms part of these Terms.

Nothing in these Terms limits your rights under the Consumer Protection Act or other applicable consumer laws.

Where required by law:

  • Defective, damaged, or misrepresented products may be eligible for repair, replacement, or refund
  • Remedies will be provided in accordance with applicable legal standards

Custom or personalized items may be non-refundable except where required by law.

8. PRIVACY AND DATA PROTECTION

We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

By using our Service, you consent to such collection and use as described in our Privacy Policy.

9. INTELLECTUAL PROPERTY RIGHTS

All content on this website, including but not limited to designs, trademarks, logos, text, images, and graphics, is the exclusive property of Croheta or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. PROHIBITED USES

You agree not to:

  • Use the Service for any unlawful or fraudulent purpose
  • Violate any applicable laws or regulations
  • Interfere with or disrupt the security or functionality of the Service
  • Upload or transmit malicious code, viruses, or harmful content

We reserve the right to terminate access for violations of these Terms.

11. THIRD-PARTY SERVICES

The Service may include links or integrations with third-party services, including Shopify Inc..

We do not control and are not responsible for third-party services, their content, or their terms of use.

12. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

  • The Service and all products are provided “as is” and “as available”
  • We disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement

13. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law:

  • Croheta shall not be liable for any indirect, incidental, consequential, or punitive damages
  • Our total liability shall not exceed the amount paid by you for the product giving rise to the claim

Nothing in this section excludes liability that cannot be excluded under applicable law.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Croheta and its affiliates, officers, directors, and employees from any claims, damages, liabilities, and expenses arising from:

  • Your breach of these Terms
  • Your misuse of the Service
  • Your violation of any applicable law

15. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or governmental actions.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Alberta, Canada.

18. ENTIRE AGREEMENT

These Terms, together with our policies (including Privacy, Shipping, and Returns), constitute the entire agreement between you and Croheta and supersede all prior agreements or understandings.

19. CONTACT INFORMATION

For any questions regarding these Terms, please contact:
E-Mail - crohetacanada@gmail.com